Privacy Policy

Effective Date: February 2026

1. Introduction
Welcome to Patient First Medical Clinic and Diagnostics Center Corporation ("Patient First," "we," "us," or "our"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.patientfirstphil.com or purchase health packages through our online store. By using our Website, you agree to this Privacy Policy.

2. Information We Collect
• Contact Information: Name, email address, phone number, and billing address when you contact us or make a purchase.
• Purchase Information: Health package selections, order details, and transaction records.
• Payment Information: Payment transactions are processed by third-party payment processors (PayPal, credit card processors, GCash). We do not store full credit card numbers. We retain transaction confirmations for record-keeping.
• Website Usage: Our website platform (Wix) automatically collects technical information including IP address, browser type, pages visited, and cookies to operate the website and online store.
• Health Information: Any medical or health details you voluntarily provide in inquiries or during service coordination.

3. How We Use Your Information
We use your information to:
• Process and fulfill your health package purchases
• Coordinate appointments and deliver services
• Send order confirmations, payment reminders, and appointment notifications
• Respond to your inquiries and provide customer support
• Maintain transaction records for BIR tax compliance
• Prevent fraud and maintain security
• Improve our website and services

4. How We Share Your Information
We share your information only when necessary:
• Payment Processors: PayPal, credit card processors, GCash, and banks process your payments. Each has their own privacy policy.
• Website Platform: We use Wix to host our website and online store. Wix processes data on our behalf. View Wix's Privacy Policy at wix.com/about/privacy.
• Service Providers: Laboratory partners and diagnostic service providers who fulfill the health services you purchased.
• Legal Requirements: When required by Philippine law, BIR audits, court orders, or government authorities.
• We do not sell your personal information to third parties.

 

5. Cookies
Our website uses cookies (small data files) to:
• Enable shopping cart and checkout functionality
• Remember your preferences and login status
• Analyze website traffic and improve performance
• Prevent fraud and maintain security
You can manage cookies in your browser settings, but disabling them may affect website functionality, especially the ability to purchase packages.
 

6. Data Retention
• Transaction Records: We retain purchase records and invoices as required by Philippine BIR regulations (typically 3-10 years).
• Other Information: We keep other personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
• After retention periods expire, we securely delete or anonymize your data.

 

7. Security
We use industry-standard security measures including SSL encryption, secure payment processing, and access controls to protect your information. However, no system is 100% secure. You are responsible for keeping your account credentials confidential.

8. Your Rights Under Philippine Law
Under the Data Privacy Act of 2012, you have the right to:
• Know what personal information we collect and how we use it
• Access your personal information
• Correct inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Object to certain uses of your data
• Withdraw consent (where processing is based on consent)
To exercise these rights, contact us at dpo@patientfirstphil.com. Note: We cannot delete transaction records required for BIR compliance.

 

9. Third-Party Links
Our website may contain links to third-party websites (including payment processors). We are not responsible for their privacy practices. Please review their privacy policies before providing information.

10. Children's Privacy
Our website is not intended for children under 18 without parental consent. Parents or guardians may purchase packages on behalf of minors. We do not knowingly collect information from children without proper consent.

 

11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new Effective Date. Continued use of our website after changes means you accept the updated policy.

12. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights:
Data Protection Officer
Email: dpo@patientfirstphil.com
Alternative: info@patientfirstphil.com
Phone: 09177163108
Address: Units 102 & 408 KDC Plaza, 2212 Chino Roces Avenue, Pio Del Pilar, 1230 Makati City, Metro Manila, Philippines

 

You may also file a complaint with the National Privacy Commission at privacy.gov.ph if you believe your privacy rights have been violated.

— End of Privacy Policy —